Life Time Mattress Warranty

25 YEAR WARRANTY

South Bay International, Inc., guarantees that this mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first ten (10) years of the warranty, excluding the specific limitations contained herein. This warranty covers any deterioration in the cell-structure of the material that causes the mattress to have a visible indentation greater than three-fourths (3/4) of an inch, not associated with a sag in the foundation, box springs, or platform. It also covers any physical flaw in the mattress that causes the material to split or crack despite normal usage and proper handling. If such defects occur during the remaining warranty period of this limited warranty we will, at our option, repair the mattress at a handling cost to you, or replace the mattress at a prorated charge. After the tenth year of ownership the prorated replacement cost will be fifty (50) percent of the original purchase price. The mattress cover is warranted for two (2) years against faults in material or workmanship.

All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn, or is abnormally soiled or unsanitary. This warranty is valid only to the original purchaser of the product. All transportation costs are the responsibility of the purchaser and are additional to any prorated charges. You must provide proof of purchase for any warranty claim. You may contact South Bay International's Customer Service Department by calling toll free 1-800-723-0316.

Quality Assurance

This product is free from defects in workmanship and materials and will remain serviceable under normal use and service for the warranty period, from the date of delivery to the consumer, subject to specific limitations and exceptions subsequently set forth in this warranty. Should the product develop defects for reasons other than misuse or neglect within the warranty period, the product will be repaired or replaced at the factory's option. The customer is responsible for returning the product to the manufacturer. Replacement or repairs will be made with charges as outlined on the Warranty Schedule, exclusive of transportation costs. The manufacturer reserves the right to refuse service when the product is found to be stained, soiled, in unsanitary condition or when product failure is due to causes of misuse or abuse¦] including folding or bending. Warranties are made only to the original retail purchaser and do not cover merchandise purchased as used, secondhand, or distressed.   These warranties do not cover normal wear and tear.  The cover is warranted to be free from defective materials or workmanship for two (2) years from the date of purchase, under normal care and use. The warranty does not include fading, pilling, or shrinkage and is not valid where there is evidence of soiling or unsanitary conditions. The Limited Warranty does not apply under the following conditions and circumstances:

1. If the product is found to be unsanitary.
2. When product failure is due to causes other than defective workmanship or materials.
3. Any queen or larger mattress is used on a frame or bed rails without a center support rail.
4. If there is damage to the outer fabric of the cover including wear and tear.
5. If this product is used for commercial purposes.
6. If purchaser does not produce proof of purchase.

In the event identical materials are not available to be used in the replacement or repair of product, we, the manufacturer, reserve the right to substitute other materials of equal or higher quality.

Proof of purchase and the date of manufacture of' the product are required.  The law label on the product will serve as a means of establishing the date of manufacture.  Removal of the law label will void this warranty.  A receipt, or canceled check, or other acceptable documentation can serve as proof of purchase.

Instructions:

* Do rotate your mattress from side to side as well as from end to end to give uniform wear on the mattress.
* Do use a mattress cover to protect against stains.
* Don't stand or jump on the mattress.
* Don't Bend the mattress or fold the mattress.
* Don't allow excessive moisture to saturate the mattress.

Normal use will result in signs of routine aging. Slight body impressions may appear in the normal course of use, and some changes may occur in the support characteristics. This indicates your bedding is adjusting to your body to enhance comfort and should not be considered a manufacture defect.

All implied warranties shall be limited to the period of this Limited Warranty unless otherwise required by applicable federal or state law. Some states do not allow limitations on how long a warranty lasts, so consequently the limitations may not apply.